Your new company

Hays is proud to partner once again with this local leader in the real estate industry. This developer and landlord specializing in retail properties is known for their high quality portfolio and rapid growth within the Greater Montreal Area. Together, we are seeking a Tenant Services Coordinator.

Your new role

• Process tenant service requests diligently and follow up on them via the management platform in place.
• Create internal and external work orders through the management platform and do follow up.
• Communicate with suppliers for services calls.
• Create purchase orders, receive and code invoices.
• Receive and code credit card receipts.
• Write and distribute all memos (French and English).
• Verify and translate all monthly management reports.
• Manage utilities.
• Close accounts.
• Verify and balance invoices discarded by accounting.
• Research and request missing invoices.
• Main liaison between the company and various service providers.
• Handle tenant complaints diligently and ensure follow-up.
• Respond to questions and requests from maintenance staff.
• Develop work tools to help structure the department and improve our processes.
• Maintain tenant and suppliers contact list.
• Assist with bids and suppliers for work.
• Coordinate visits with tenants and suppliers.
• Manage and communicate maintenance agenda.
• Follow-up with tenants on their responsibilities regarding signs, garbage, etc.
• Various special projects.
• Perform all other related tasks.

What you'll need to succeed

• Minimum of 2 (two) years of experience within the commercial (retail or office) or industrial property industry in an administrative or coordination role;

• Proficiency in French & English;

• Strong organizational and customer-service skills;

• Experience dealing directly with vendors and tenants;

What you'll get in return

• A competitive salary ($55,000 - $65,000 depending on experience);
• A hybrid work model, with 2 days of remote work per week permitted;
• Free parking at the Head Office (which is located on the West Island of Montreal);
• Comprehensive benefits package (group insurance partly covered by the employer; RRSP plan with employer matching & contribution; other perks);
• 3-week vacation;
• Opportunity for rapid growth within the company.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.