1118217

Service Desk Analyst

Client: Bank

Role: Service Desk Analyst

Duration: 9 months plus very likely extension.

Location: Calgary, AB (On-site)

Our client, a recognized bank is looking to hire a Service Desk Analyst for a 9-month contract based in Calgary, AB.

Secret Clearance will be required.

Your New Role

Provide first-level investigation and diagnosis for hardware and software issues
Log all user interactions (incoming and outgoing) into the Bank’s call-management system
Establish a course of action to correct issues, provide information to users
Install, move or set up, and provide ongoing support and troubleshooting assistance to all Bank employees for desktop, laptop and/or peripherals
Provide deskside support for calls that cannot be resolved over the telephone or via remote management
Deliver the highest quality of customer service to the users within service levels
Participate in the creation and ongoing maintenance of a knowledge base on technical issues
Other related activities and deliverable, as required

What You’ll Need to Succeed:

University degree or a college diploma in information technology
A minimum of one (1) year of recent work experience in an information technology service desk, operational environment
A minimum of three (3) years of demonstrated customer service experience

What You’ll get in Return

The client is offering a 9-month contract with a high likeliness of an extension.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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