Role Responsibilities:

Continuous Improvement and Automation

•Drive continuous improvement of automated release capabilities, using CI/CD pipelines to support our client's continuous delivery capabilities.

•Manage and Support Azure DevOps and strive for continuous improvements.

Team Leadership and Coordination

•Lead a team of Services Transition Analysts, Test Environment Support Engineers, and provide hands-on guidance as required.

•Coordinate with Platform owners, service design, and operations teams to ensure effective deployments.

•Liaise and coordinate with IT stakeholders to remove roadblocks in the SDLC process to ensure release schedules are maintained across multiple applications and portfolios, across different teams and projects.

Release Management

•Ensure Release Management processes and policies are adhered to so that IT releases are reliable, and products are recoverable and auditable.

•Coordinate and maintain the release schedule to optimize release delivery time and minimize impact to the business.

•Conduct post-implementation reviews to assess the success of release management and identify areas for improvement.

Test Environment Management

•Develop and maintain test environment strategies and plans, ensuring alignment with project timelines and business goals.

•Collaborate with development, testing, and infrastructure teams to define environment requirements and specifications.

•Coordinate the setup and configuration of test environments to meet project and testing needs.

•Ensure environments are set up with the correct versions of software and configurations required for testing.

•Monitor the availability of test environments, identifying and resolving issues promptly.

•Serve as the primary point of contact for test environment-related issues and incidents.

•Collaborate with Platform Owners, Scrum Masters, developers, testers, and operations teams to ensure effective environment usage.

•Communicate environment status, changes, and issues to stakeholders, ensuring transparency and alignment.

•Troubleshoot and resolve environment issues, coordinating with relevant teams to identify root causes and implement solutions.

•Document and track issues, providing regular updates to stakeholders on status and resolution efforts

You have:

•Bachelor’s degree in information technology, Computer Science, or a related field

•5+ years of experience in transition management, release management, or a related field

•Strong knowledge of CI/CD pipelines and Azure DevOps.

•Knowledge of transition management software

•Knowledge and understanding of SDLC and ITIL methodologies.

•Experience in the financial industry is desirable.

You are:

•Exceptional communicator – Great interpersonal skills, with you are comfortable communicating with stakeholders in different levels of the organization. Demonstrate confidence and provide highly specialized technical expertise and advice.

•Organized – You have the planning and coordination skills to develop operating plans, processes, methods and standards for a unit and to coordinate delivery of programs and services.

•Natural problem solver and decision-maker – You lead diagnosis of challenges, find business solutions, and assess risks and opportunities. You make timely decisions. business, financial and member impacts, and to identify viable solutions.

•Critical thinker: You understand the big picture objective and able to dive deep into data and details to ensure quality and accuracy of deliverables are met.

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