• Liaising between Practice and Finance staff regarding any administrative problems
• Running Accounts Receivable aged lists for the partners
• Calling and emailing client contacts to follow up on payment status.
• Meet with managers and partners to agree on additional follow up activities to collect the outstanding balances.
• Resolving Accounts Receivable issues (assisting with responding to client queries regarding invoices, including preparation of analyses and amended invoices when required or as directed by the partner or manager)
• Investigate and resolve unallocated payments.

• 3 – 5 years of experience in accounts receivable and credit management, with a proven track record in delivering results, ideally in a professional services environment
• Member of the CIC (Credit Institute of Canada) or currently enrolled in the CCP (Certified Credit Professional) program or equivalent is considered an asset.
• Demonstrated Continual Professional Development through courses/seminar related to business and credit collections
• Understand legislation surrounding insolvency, litigation and contracts
• Ability to read and analyze financial information and industry credit reports
• Proficient with MS Office suite, in particular Excel and Word
• Excellent analytical and time management skills
• Ability to work well under pressure, be flexible and approachable
• Sound negotiation, persuasion and dispute resolution skills
• Bilingualism in French considered an asset.

What you need to do now

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