• Liaise with Underwriters, Brokers and Reinsurers on behalf of the Underwriting Support Unit as needed to communicate account status and complete or follow up for outstanding subjectivities.
• Liaise with Underwriters to confirm policy issuance instructions for policies, endorsements, forms, notices, certificates, etc and effectively process coding/issuance.
  
  
• Review and Analyze informational reports to glean anecdotal information as required by Undewriters (e.g., summarize Loss Runs).
• Respond to internal and external client inquiries in a professional and timely manner.
• Act as an anchor between shared service centres and onshore Underwriting team to make sure the support to Underwriting is seamless.
• Rate premium changes for premium bearing change requests.
• Execute post-bind account management workflow and any handover to Shared Service teams.
  
  
• Quality control document output to ensure accuracy of work and that of shared services.
• Monitor the maintenance of electronic file for accounts as required.
• Maintain or exceed the company key performance indicators as required by Operations team.
• Develop strong working relationships and collaborate with Underwriters, Shared Services, and members of the Underwriting Support Unit.
• Assist with Account Receivable collections and troubleshoot as required to ensure payment received reconciles with premium bound.
• Assist with training and knowledge transfer with Shared Services.
• Potential to participate in projects where the Unit may be requested to provide Subject Matter Experts related to the Underwriting Support Unit.
• Potential to participate in projects that relate to process improvement, new system implementation or upgrade, and procedure documentation as required by the Underwriting Support Unit.
• Calculate base rating and apply experience modifications as part of Underwriting package completed by Underwriting Support Unit for Underwriter review – future responsibility.

• Bachelor’s degree preferred.
• 2+ years related insurance experience and/or training; or equivalent combination of education and experience, preferable in Professional related products.
• Solid competency in MS Office applications: Word, Outlook, and Excel
• Competency in Adobe Standard or similar pdf conversion tool.
• Excellent interpersonal, written and oral communication skills.
• Strong interpersonal skills in order to work effectively and professionally with diverse groups.
• Excellent attention to detail.
• Proven organizational and problem-solving skills.
• Proven prioritization and time management skills with accurate results.
• Ability to work independent and a self-starter.

What you need to do now

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